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These terms set out the rules that apply to your waduk88 account — from how you access the lobby to how we handle your wallet and account records. Access is available where local law in Malaysia permits, so take a moment to read through before you get started.
By opening an account with us, you agree to these terms in full. They govern every interaction between you and waduk88 — your login sessions, the wallet balance shown after a FPX or DuitNow top-up, your game activity, and any support requests you raise. We may update these terms when our services change, and the current version is always the one shown here. Continued use of your account after an update means you accept the revised terms. These terms are written for accounts held by individuals in Malaysia where access is permitted by local law. If you are accessing from a region where online account services of this kind are restricted, your eligibility depends on the laws of that region — check before proceeding. We do not extend account services to regions where local law prohibits them. Any transaction processed through FPX or DuitNow is subject to both these terms and the payment provider's own conditions, which sit alongside ours rather than replacing them. Where a conflict arises, we will notify you and work toward a resolution through the support channel.
FPX online banking
DuitNow transfer
Touch 'n Go eWallet deposit
GrabPay top-up
These terms cover your waduk88 account directly — what is included, what sits outside our policy, and where third-party rules begin. Understanding the scope helps you know where to go when a question comes up.
Your login credentials, session continuity across devices, and the account dashboard are all covered. We maintain the authentication path and the wallet record shown after every transaction.
Top-ups and withdrawals processed through FPX, DuitNow, Touch 'n Go eWallet and GrabPay are within scope. We record each transaction in your account history, accessible after login.
Game titles from PlayStar, Pragmatic Play, Microgaming and CQ9 are hosted on our platform and covered by these terms. The rules of individual games are set by the provider and displayed inside each game room.
Payment providers, network operators and device manufacturers operate under their own terms. We are not responsible for outages, fees or data handling on their side — check those providers directly for their policies.
You have clear, practical options available to you at any point. Your transaction history — every FPX top-up, DuitNow transfer and wallet adjustment — is recorded and accessible from your account dashboard after login. If a record looks wrong, you can raise a correction request through our support channel and we will review it against the payment trail. Account details like your registered email and contact number can be updated by following the steps shown in account settings; some changes require identity verification as displayed in the form. If you want to close your account or request that your data be handled differently, contact support with the relevant details and we will walk you through the process. Nothing here limits rights you hold under applicable Malaysian law.
Log in and open your account dashboard to see a full transaction history. Each entry shows the method — FPX, DuitNow or Touch 'n Go eWallet — along with the amount and status.
Head to account settings to update your registered contact information. Follow the verification steps shown on screen; the form will indicate which fields require additional confirmation.
If a transaction or account action does not match what you expected, contact support directly. Give us the date, method and amount so we can pull the matching record quickly.
To close your account or request a data review, message support with your account details. We will confirm receipt and let you know the next step, usually within one business cycle.
Questions about these terms, your wallet balance or an account change are handled through the channels below. Give us your account details and a clear description of the issue so we can locate your record without back-and-forth.
Open the chat widget from any page on waduk88. It is the fastest path for account and transaction questions — have your registered email ready.
Send a message to our support address for detailed or document-based requests. Include your account username and the relevant transaction date so we can pull the record efficiently.
The Help Centre inside your account dashboard covers common terms questions — wallet records, account settings and how to read your transaction history — without needing to contact us directly.
We take the handling of your account data seriously. Here is what we do and where you can act if something needs to change.
Your account is protected through credential-based login. We do not share your login details with third parties. If you suspect unauthorised access, change your password immediately via account settings and contact support.
We use cookies to keep your session active and your lobby position saved between visits. You can manage cookie preferences through your browser settings; turning off session cookies will affect how the lobby loads on return.
Transaction records and account activity are retained as required by the payment rails we use — FPX and DuitNow each carry their own retention obligations. Your account history is visible to you in the dashboard for as long as your account is active.
To request a correction, deletion or export of your account data, contact support via live chat or email. State the specific records involved and the action requested; we will confirm what is possible under applicable rules.
Below are the questions we see most often about how these terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer.
Yes. Every transaction processed through FPX, DuitNow, Touch 'n Go eWallet or GrabPay falls under these terms. Those payment providers also carry their own terms, which apply alongside ours — check their sites for the specifics on their side.
Your complete transaction record is available in the account dashboard after login. Each entry shows the payment method, amount and current status. If a record appears incorrect, raise it with support and include the date and amount for a faster review.
We update the terms when our services or policies change. The current version is always the one shown on this page. Continuing to use your account after an update means you accept the revised version — so it is worth checking back if you receive a notification from us.
Go to account settings from your dashboard. Most contact details can be changed there directly. Some updates require a verification step — the form will show exactly what is needed. For changes that involve identity documents, contact support through live chat.
Contact support via live chat or email with your account username and a clear request. We will confirm what data can be removed and what must be retained — for example, transaction records tied to FPX or DuitNow payments may be subject to the retention rules of those providers.
Access depends on whether local law in your region permits it. These terms apply where access is allowed. If you are in a region with restrictions, check local rules before proceeding — we do not extend account services where local law does not permit them.