App / Sports
Your account data stays under our care. This page covers what information waduk88 collects when you register, top up via FPX or GrabPay, and access the lobby — and how you can review, correct, or query that data at any time.
When you open an account with waduk88, we collect the details you provide during registration — your name, contact information, and login credentials. Each time you fund your account through FPX online banking or GrabPay, our payment processor records the transaction reference; waduk88 retains only the confirmation detail needed to match your wallet credit, not full banking credentials. We also collect session data — device type, browser session tokens, and IP address — to keep your account accessible across the phone you use most and flag unusual access attempts. Cookies on the site track your lobby position so you return to the same point in the game rail after a break. Data is retained for the period required under applicable law in eligible regions; where local law in Malaysia requires a shorter or longer retention window, that requirement applies. We do not sell your personal data to third parties. Access to your records internally is restricted to staff with a direct operational need. Any changes to this policy will be published on this page before taking effect, so checking back here keeps you current.
When you top up via FPX, we store the transaction reference and credited amount in your account wallet. Full bank account details are handled by the payment gateway, not stored on our platform.
GrabPay deposits generate a confirmation token that matches against your wallet balance. We retain that token for reconciliation. Your GrabPay credentials remain within GrabPay's own environment.
Each login records your device type and session token so your lobby position carries over between sessions. These logs are reviewed if an account access query is raised through support.
Site cookies hold your last-visited lobby rail and session state. You can clear these through your browser settings; doing so will reset your lobby position on the next visit.
Not every service you reach from the waduk88 site falls under this policy. Understanding the boundary helps you know where to direct a privacy query and what protections apply to each part of your experience.
Registration details, login history, account wallet balance, and transaction references generated on the waduk88 platform are all covered by this policy. Your rights over this data are described in the Rights section below.
Pages visited, lobby navigation clicks, and cookie data collected while you browse the waduk88 site fall within this policy. You can request a summary of this activity through the support contact path.
FPX and GrabPay operate under their own privacy frameworks. Once your payment leaves the waduk88 checkout flow, the gateway's policy governs that data. Direct payment data queries to the respective provider.
Any external site linked from waduk88 content — including game studio pages or app distribution pages — operates under its own terms. We do not control or take responsibility for those sites' data practices.
You have practical options when it comes to the information waduk88 holds about you. If you want to see what is on record — your registration details, wallet history, or session logs — you can request a copy through the support channel and we will respond within the timeframe required under applicable law for eligible regions in Malaysia. If any detail is wrong, such as a contact number or email address, you can update it directly from the account settings page after login, or ask support to correct it if the field is not editable. If you have a question about how a specific piece of data is used or retained, raise it through the live chat or email path listed in the Support section and include your registered account name so we can locate your record quickly. We will acknowledge your request and let you know the next step.
Submit a data access request through live chat or the support email. Include your registered account name. We will confirm receipt and outline what records are available under applicable local law.
Login and go to account settings to update your contact details directly. For fields that cannot be edited in-app, contact support with the correction needed and your account reference.
If you want to understand how a specific data point is used — for example, how long your FPX transaction references are kept — send your question to the support email and reference your account.
Where local law in Malaysia permits a removal or restriction request, submit it through the support email with your account name and the specific data you are asking about. We will confirm eligibility and next steps.
If you have a question about this policy or want to act on your data rights, use any of the contact paths below. Provide your registered account name so we can locate your record and respond accurately.
Open the chat widget from any page on the waduk88 site. State your account name and the nature of your privacy query. A support agent will pick it up and route it to the right team.
Send your request to the support address listed in your account dashboard after login. Include your registered name and a clear description of what you are asking for, such as a data review or a correction.
For straightforward corrections — contact number, email address — log in and go directly to account settings. Changes saved there take effect on your next session and are reflected in your record immediately.
Data security at waduk88 runs across four practical areas: how we store it, how long we keep it, who can access it, and how you can ask for changes. Each area has a defined process rather than a general statement.
Account data is stored with access controls that restrict visibility to staff handling your query directly. Passwords are hashed; plain-text credentials are never held. Session tokens expire after inactivity to reduce the exposure window on shared devices.
We use session and preference cookies to hold your lobby state between visits. You control these through your browser settings. Disabling preference cookies means the site will not remember your last lobby position, but your account data is unaffected.
We keep your data for the period required under applicable law in the regions where the service is available. If local Malaysian law sets a specific retention window, that window governs. After the period ends, records are deleted or anonymised according to our internal schedule.
Any update to this privacy policy is published on this page before it takes effect. Check back here to see the current version. If you have an open support query when a change goes live, your query is handled under the policy version in effect when you submitted it.
These questions reflect what account holders most often ask when reviewing how their data is handled at waduk88.
We collect your name, contact details, and login credentials at registration. Once you top up, we also record the transaction reference from your FPX or GrabPay deposit to match the credit to your wallet. We do not hold your full bank or e-wallet credentials.
Yes. Submit a data access request through live chat or the support email shown in your account dashboard. Include your registered account name. We will confirm what records are available and respond within the timeframe required under applicable law for eligible regions.
Log in and go to account settings to update editable fields like your contact number or email address. If the field is locked, contact support with your account name and the correction needed. We will update the record and confirm when it is done.
We do not sell your personal data. Payment gateways like FPX and GrabPay receive only what is needed to process your transaction; they operate under their own privacy frameworks. Internal access is restricted to staff with a direct operational reason to view your record.
We retain data for the period required under applicable law in Malaysia and other eligible regions where the service operates. After that window, records are deleted or anonymised. If you have a specific retention question, raise it through the support email with your account name.
Contact support immediately through live chat or the support email in your account dashboard. Provide your account name and describe what you noticed. We will review the session logs for your account and let you know the outcome and any steps we have taken.